Friday, December 11, 2009

Collaboration Workforce Trends

From a recent McKinsey Report:

collab2

I know some might think this a a broad definition of “collaborative worker” , but I’m not sure it is. Collaboration is not necessarily about formal teams (although teamwork is a valued skill in collaborative organizations).

Here’s two things that stick out in the report. First, the productivity differences in collaborative enterprises are huge:

Yet there are wide variations in the performance of knowledge workers, as well as in their access to technologies that could improve it. Our research shows that the performance gap between top and bottom companies in collaboration-intense sectors is nine times that of production- or transaction-intense sectors.1

And to address that problem, companies are turning to technology:

Just as important is deciding how to support interactions with technology—in particular, Web 2.0 tools such as social networks, wikis, and video. There is potential for sizeable gains from even modest improvements. Our survey research shows that at least 20 percent and as much as 50 percent of collaborative activity results in wasted effort. And the sources of this waste—including poorly planned meetings, unproductive travel time, and the rising tide of redundant e-mail communications, just to name a few—are many and growing in knowledge-intense industries.

Which brings me to this brilliant  flash animation which describes the collaboration technologies people in different careers are going to have to master if we want to start narrowing that 9-to-1 gap.

It’s probably the most important thing you will look at this week, and it’s not from a slick Web 2.0 shop – it’s from the great boring McKinsey: View It Now.

Monday, December 7, 2009

Community-Based Learning Tops Employer Wish List

I’m looking through some of the AAC&U data for LEAP, and I found this interesting tidbit. In the 2008 Peter D. Hart Research poll of business leaders, business leaders emphatically state that they want colleges to apply assessment resources into internships and community-based learning over other alternatives. And it is by a wide margin, too – for non-CEO executives (who are presumably closer to the ground truth of what they need) it actually nabs over 50% of the vote, outstripping both e-portfolios and integrative essay tests:

Business_Leader_Poll
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While this particular poll data is new to me, the results are not surprising at all – for a long time the business community has been demanding authentic assessment.

And of course educational experts have been recommending authentic assessment as well.

So why aren’t we there yet?

Thursday, December 3, 2009

The Reverse of Homework

I'm liking this new phrase floating around: "The Reverse of Homework".

What does it mean? Pretty simple: the old paradigm was you lecture and model activity in class, then you send your students home to do it on their own.

But what folks are doing now is recording the lectures (including the application modelling), and having the students view those outside of class. Then students come into class to do their work, with your expert assistance.

Tuesday, December 1, 2009

Participatory Culture

One comment made on the recent draft of the ISP New Media Fluency goals was that the term Participatory Media might not be the best term. I think that's true in a sense -- certainly it is not as familiar a term as, say, Quantitative Literacy. But it does have a meaning and a history (and wide acceptance) in the current discussions around how we expect our students to use technology after they leave us for the wider world.

So I'm backing up a little and thinking of how we might define participatory media succinctly, in a way that resonates with the core goals of faculty and the college. Participatory media are the tools used to engage in participatory culture, and I think one of the better definitions of participatory culture is from the MacArthur Report Confronting the Challenges of Participatory Culture: Media Education for the 21st Century. In it, participatory culture is defined as:

a culture with relatively low barriers to artistic expression and civic engagement, strong support for creating and sharing one’s creations, and some type of informal mentorship whereby what is known by the most experienced is passed along to novices. A participatory culture is also one in which members believe their contributions matter, and feel some degree of social connection with one another (at the least they care what other people think about what they have created). Forms of participatory culture include:

Affiliations — memberships, formal and informal, in online communities centered around various forms of media, such as Friendster, Facebook, message boards, metagaming, game clans, or MySpace).

Expressions — producing new creative forms, such as digital sampling, skinning and modding, fan videomaking, fan fiction writing, zines, mash-ups).

Collaborative Problem-solving — working together in teams, formal and informal, to complete tasks and develop new knowledge (such as through Wikipedia, alternative reality gaming, spoiling).

Circulations — Shaping the flow of media (such as podcasting, blogging).

There's a couple things about this definition worth noting. One is that it chooses to see collaboration as a facet of participatory culture (a point that was made at the meeting: the line here between participation and collaboration is admittedly fuzzy). I'm fine with seeing participation as the broad umbrella term, although I think in practice the use of tools for business and civic collaboration require a distinct set skills from those of broader participatory culture, and we probably need to teach those differences explicitly.

But also note in that what is defined as participatory culture is precisely the sort of environment in which most of our students will continue their learning. One of the key goals of integrative education is teaching students how to continue learning on their own -- if we avoid teaching them how to interact with technology-mediated communities, we really haven't done that.

The report continues, addressing why we need to teach students to navigate these cultures:

A growing body of scholarship suggests potential benefits of these forms of participatory culture, including opportunities for peer-to-peer learning, a changed attitude toward intellectual property, the diversification of cultural expression, the development of skills valued in the modern workplace, and a more empowered conception of citizenship. Access to this participatory culture functions as a new form of the hidden curriculum, shaping which youth will succeed and which will be left behind as they enter school and the workplace.

...

Educators must work together to ensure that every American young person has access to the skills and experiences needed to become a full participant, can articulate their understanding of how media shapes perceptions, and has been socialized into the emerging ethical standards that should shape their practices as media makers and participants in online communities. A central goal of this report is to shift the focus of the conversation about the digital divide from questions of technological access to those of opportunities to participate and to develop the cultural competencies and social skills needed for full involvement.


That's really the key here, and what I think bears repeating. Those students who do not master these skills will be increasingly denied opportunities available to their more adept peers. Participation in the world of work requires that students master collaborative technology -- already, today. Students unable to navigate participatory media increasingly lock themselves out of full civic participation, as the internet has become the new commons. And corporate culture, straining under the coordination costs of top-down management, is increasingly relying on the tools of participatory media to coordinate projects and disseminate knowledge.

On a more social scale, it's about more than giving our students a leg up over the competition. It's that we share the democratic belief that greater participation leads to greater diversity, greater equity, and better solutions. Participation in society and business is increasingly mediated through these technologies -- when we graduate students who are functionally illiterate in these areas we all suffer a loss: of voices that won't be heard, solutions that won't be found, and connections that won't be made.

I know it's really difficult, that it maybe feels like we are not the best people to teach these skills. But it's really imperative that someone teach these to our students...

Anyway, I'm veering towards rhetorical here, perhaps time to sign off...